Optimi Holdings (Pty) Ltd together with its affiliates and subsidiaries (collectively “Optimi” or “we” or “us” or “our”) form part of the Optimi Group. We provide various innovative educational solutions as well as related products and services.
We value and respect your right to privacy and the trust you place in us by giving us your (and/or your minor dependents) personal information. We strive to adhere to the provisions of the Protection of Personal Information Act (“POPI”) the at all times.
Should you have any concerns as to the manner in which your personal information is being used, we will assist you in efficiently resolving such concerns.
Some of our Platforms are aimed at children under the age of 18, therefore, we collect and use personal information of children which has been provided to us by:
We may collect and process the following information (which may include personal information) about you and/or your minor dependent:
The personal information that we collect and use has been provided to us in one or more of the instances stated below:
In most cases we explicitly request your consent to use your personal information, however, in some cases we may infer consent from your actions and/or behaviour.
We collect and use the personal information you provide when complete and submit any registration or application form regarding our Platform, products and/or services.
We collect and use the personal information you provide when you communicate with us via social media, e-mail, fax, telephone, post and our Platforms.
We use comments and testimonials posted on our Platforms to improve our products and/or services.
You are requested to continuously update your personal and contact details and your minor dependent’s details to enable us to improve the delivery of our products and services to you.
Should we take photos at social events, these photos may be uploaded by our marketing team to our Platforms. By your participation in the social event you consent to your photo being taken and to the fact that these photos could be uploaded to our Platforms. If you DO NOT wish to have photos of you or your minor dependent appear on our Platforms, you must inform us in writing, at firstname.lastname@example.org.
We may collect your and/or your minor dependent’s personal information provided by third parties, as directed or instructed by you.
Certain third parties have websites with links to/from our Platforms. These third parties are separate and distinct from us and are responsible for their own content management and collection of personal information.
Upon arrival at any of our sites, you may be required to log your name, identity number and vehicle registration number in our visitor book This information is used for security and access control purposes only.
We may gather your and/or your minor dependent’s personal information once you submit an enquiry or comment on our Platforms, Twitter account or Facebook page, or when you submit an inbox message. This information is used to assist us in resolving your query or responding to your comment.
We follow up with clients who were previously registered with us to gather information as to why they are no longer registered with us. This information is strictly used for statistical purposes and all clients have the option to opt out of this or refrain from answering any of our questions.
We may use the information (including personal information) we hold about you and/or your minor dependent in the following ways:
To enable us to deliver our products and/or services to you, your information is shared with our employees as well as third parties that assist us in delivering our products and services to you.
Third parties that we share information with on a regular basis include:
In some instances we may need to share your personal information with a third party to comply with a legal requirement, for example:
Should we share your personal information with a third party, such information is limited to the agreement between us and the third party. We use commercially reasonable efforts to ensure that your personal information is kept confidential and secure by such third parties.
We do not sell your personal information. However, should we enter into a sale or business agreement, merger, consolidation, a change in control of our business, reorganisation or liquidation of all or a portion of our business, the purchaser will be bound to the same terms and conditions that apply to us in respect of your and/or your minor dependent’s personal information, unless otherwise advised.
We may transfer your personal information outside of South Africa. If your personal information is to be transferred outside of South Africa, we shall insure compliance with the Chapter 9 provisions of POPI.
We take all commercially reasonable measures to ensure the confidentiality and integrity of your personal information, and we require any third party that handles your personal information on our behalf to do the same. These measures include the following:
We cannot guarantee the security of information that is sent to us. You are responsible for using secure methods when sending confidential information to us.
Optimi only collects personal information when you provide such information voluntarily. The collected personal information is stored in databases to which access is strictly controlled and is made available only to those who need to have access to such information in the course of their duties.
The personal information you submit when you register on our Platforms may be protected by a unique customer password and user ID. You should not disclose your password information to anyone and always remember to log off after each session.
We have taken certain security precautions to safeguard your personal information. However, as with most electronic transactions, no method is impervious to attack. While we strive to use commercially acceptable means to protect the personal information you provide, we cannot guarantee its security. Therefore, you acknowledge and agree that we assume no liability regarding the theft, loss, alteration or misuse of personal or other information or content, including, without limitation, such information as has been provided to third parties or other users, or regarding the failure of a third party to abide by the agreement between us and such third party.
We may contact you regarding our products and services as well as events which may be of interest to you, provided that you have given us consent to do so, or you have previously requested a similar product or service from us. You may request us to stop (“opt out”) sending you such communication at any time. Any direct marketing communication that we send to you will provide you with the information and means necessary to opt out of receiving such information in future.
It is important that we have up-to-date and accurate records of your personal information. You may update your information by contacting the relevant department and answering the necessary security questions and/or following the required procedures put in place from time to time to effect the change of your information.
You have the right to:
In the event that you wish to revoke any consent pertaining to your personal information and you would like us to remove and/or delete your personal information entirely, you may contact us telephonically or notify us in writing. Revoking consent to use and collect certain information may prevent us from providing or rendering our products or services to you or your minor dependent.
We can be contacted in the following ways:
Phone our client service team on 087 405 2233 (Monday – Friday 09:00 – 15:00). Submit a query online, clearly setting out your concern or request to: email@example.com.
To assist us in dealing with your request, please provide us with the full name and student number of your minor dependent, or the full name of the account holder. To guard against fraudulent requests, we may require further information to verify your identity and the authenticity of the request.
We will endeavour to respond to your request or provide the information you have requested, within a reasonable time. We may charge an appropriate fee for the cost of fulfilling your request (e.g. photocopying and postage) to the extent permitted by the applicable law.
Such consent includes our right to collect, store and use the personal information you provide in respect of your minor dependent. In this regard, you warrant that you are legally competent to consent to any action or decision being taken in respect of any matter concerning the child.